Mattress Warranties
Looking into which type of mattress is best for your body? While comfort is important, there is more to consider during your mattress shopping journey, including mattress warranties.
What Is a Mattress Warranty?
A product warranty is a legally binding contract between a seller and a buyer. The original purchaser is guaranteed rights to a product that:
- Is not defective or dangerous
- Functions as described by the seller
Mattress warranties typically protect against manufacturing defects as outlined in the written warranty.
How Long Do Mattress Warranties Last?
Most mattress warranties last between five to twenty years. Warranties may differ based on the type of mattress purchased; some may last only five years while others can last up to ten or more.
Prorated vs Non-Prorated Warranties
Understanding whether warranty coverage is prorated or non-prorated is crucial:
- Non-prorated: The company covers all costs for repairs or replacements for the duration of the warranty.
- Prorated: The warranty covers only a percentage of replacement or repair costs after a specified time.
Some warranties may combine both terms, starting as non-prorated and changing to prorated at a certain point.
What Counts as a Manufacturing Defect?
Manufacturing defects refer to issues that occur outside of normal wear and tear, such as:
- Splitting or cracking foam
- Zippers on covers that function improperly
- Sagging mattresses beyond specified limits
Normal wear and tear functions, aesthetics, and comfort issues typically do not qualify as manufacturing defects.
How Do I File a Warranty Claim?
To file a claim for a manufacturing defect, gather:
- Proof of the defect: Take detailed photos.
- Proof of purchase date: Keep the receipt from the mattress purchase.
Send this information, along with a description of the defect, to the warranty provider.
Measuring Mattress Sag
To determine if a mattress sags more than the allowable limit, use a piece of string and a ruler. Clear the mattress for accurate measurements and hold the string across the indentation. Measure the distance from the string to the lowest point of the sag, and take a photo if it's deeper than the allowed depth.
What Voids My Warranty?
Several actions can void a warranty, including:
- Purchasing from unauthorized sellers
- Removing the mattress tag
- Not using a proper bed base
- Misusing the mattress for unintended purposes
Warranties Versus Trials
Warranties cover manufacturing defects, while trial periods (often referred to as guarantees) allow for mattress returns for any reason within a specific timeframe. It’s crucial to understand the differences between these policies to make informed choices.
Summary
Understanding mattress warranties will help you navigate your mattress purchase effectively. This knowledge allows you to make informed decisions regarding the mattress that best fits your needs.
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